Introduction

This article describes how to accept and decline shipments assigned to you as a carrier, and how to report on a shipment in Logivity Connect.

Prerequisites

In order to accept, decline and report on a shipment you need to be registered as a "carrier" on Logivity Connect service.

Instructions

Video Instructions

Please click on the button below to access video instructions.

Open video instruction

How to Accept or Decline a shipment

You can Accept or Decline a shipment directly in the shipment list view.

To decline a shipment you need to select a reason code. Once you click on "Decline" button, a pop-up window will appear. Select your reason code from the drop down options and click "Update status". The status of the shipment will subsequently change to "Declined".

To accept the shipment, simply click on "Accept", and the status of the shipment will update accordingly.

Status reporting

To report the standard milestones, such as Proof of Pick-up (PoP), Proof of Arrival (PoA) and Information of Delivery (IoD), simply click on the current status to get to the drop down list and select the status you would like to update the shipment to.
Next sections describe each status option in more detail.

 

Proof of Pick-up (PoP) and Proof of Arrival (PoA)

PoP and PoA reporting forms are structured in a similar way. Here you will see that pick-up location, date and time will be populated automatically according to the time zone you are located in. You also have an option to add the equipment number, capacity and fuel type (for CO2 calculation), and add supplementary information and attachments.

Please note that in PoP and PoA reporting, you have a possibility to report date and time for a different time zone if the pick-location (for PoP) or delivery location (for PoA) are in a different time zone than yours. In that case you need to change the date or time according to your desired values.

Please also note that if you try to report PoP or PoA using your local time zone for a different time zone, you will receive an error (for time zones behind your time zone), or the reported time will be incorrect (for time zones ahead).

Information of Delivery (IoD)

This status allows you to mark bookings as "Completed" when transport execution process has finished. Here the form will automatically populate the data. However, you can adjust it if necessary.

Alert

This status allows you to report any alerts or important information related to a particular shipment. It's a free-text field where you can enter relevant information to alert the Shipper. An alert will then be displayed next to the respective shipment in the shipment list as an important message.

Update ETA

You can report changes to the ETA for the pick-up and delivery locations. Select the relevant location (1) and add the new ETA date and/or time (2). You can then add information about the impact (3) and provide a reason code (4). You can also add comments to your ETA update.

Please note, if PoP has been reported, pick-up ETA cannot be updated. If PoA has been reported, delivery ETA cannot be updated.

Missed Pick-up

Here you can report if the requested pick-up has been missed (also known as "Empty Run") and report a reason code. You also have an option to add comments.

Damaged Goods & Missing Documents

This option allows you to report damaged goods and state at which point during the transport the damage was identified via the reason code. You can also add supplementary information about the damage.

Documents Missing reporting form looks the same and you can use this option to report at which point during transport documents were missing. In a similar way, you can also add comments if necessary.

Report on Pick-up

Here you can report the details of what was actually picked-up and report any deviations to the original cargo requested. There is also a free-text box for your comments if you wish to include any.

When you update the weight and volume of cargo, filling degree in CO2 calculation will also update according to the values you entered.

Equipment No.

Here you can report/update your trailer information as well as update equipment capacity and fuel type.

View all reported status messages

You can view all reported status messages for a shipment by going into the status messages tab under shipment details. Messages are displayed in a descending order (newest on top).

Shipment notes

You have a possibility to add internal notes to each shipment in your list. Notes, added to shipments, will only be visible to users within your organization. Please avoid using any personal / sensitive information in the shipment notes.

To add or edit a note, click on the notebook icon on the right hand side of the shipment row in your list (1). A pop-up window will be shown (2). Click on "Edit notes" (3) and add or edit a note on a shipment (4). Once you have finished adding a note, click on "Save changes" (5).

In the shipment list you can see if a note has been added to a shipment. When there is already a note added, the notebook icon colour will be green (1). You can click on the icon to see the note pop-up (2).

When there isn't a note, the icon will be gray (3).